Digital Workshop is committed to providing the highest level of support for all our multimedia authoring and creativity products. In addition to technical support for our products we provide extended support to ensure you get to grips with the key aspects of interactive multimedia and gain the most from the features of Opus.

There are are tutorials and worked examples to cover important features both on this website and provided with the program. In addition, our web forum allows users to exchange skills and ideas.

Opus includes versatile control over animation, video, sound as well as features such as texturing and blending. As with all multimedia programs, Opus uses a computer system resources beyond standard office applications and accesses features in your graphics card, sound card and video playback software (codecs). As a result you may sometimes find you hit a technical problem and need some support. But because over 90% of our technical enquiries are related to specific combinations of hardware we have a special support feature to help us help you more quickly. We have a special email reporting system built into program and provided on the Help menu of both Opus Creator and Opus Pro, via a Contact Technical Support option.

This system automatically includes all your system details we need to get started and will assign a unique ticket to your enquiry ensuring it gets dealt with efficiently. You can also get support via the user forum on this site or email  support@digitalworkshop.com. or join us on twitter @DWOpus

Service Releases		Discussion & Support Forums
Committed to customer service, we regularly provide maintenance updates to our software, improving performance, adding minor tweaks and fixing bugs which have 'slipped through the net'. We never charge for these updates and you can download them here or wait to receive regular updates of our key products via our Value Improvement Program.		Direct customer to customer support in a familiar forum environment. Digital Workshop staff also pop in regularly to help out. Use these forums for discussions with other Digital Workshop customers, to discuss the burning issues of multimedia creativity and get help from people all over the world.
product updates		go to forum

 

Windows Vista and Window v7

From v6 onwards both Opus Pro and Opus Creator, and interactive multimedia publications made with them, will run under Vista and Windows v7. Most publications created in v5 or earlier will still run perfectly well and there are no plans to make earlier versions compatible. With the release of v7 Opus includes further optimisation for Windows 7

For the best performance and compatibility we recommend v7 of both Windows and Opus.